The following General Terms and Conditions apply to the use of the website and to events organised by Glücksgefühle Entertainment GE GmbH, Alter Markt 20-22, 50667 Cologne (hereinafter referred to as the Organiser) and to all resulting contractual relationships with users and customers. They apply to the purchase of tickets as well as to attendance at events organised by the Organiser.
Ticket sales for events organised by the Organiser are carried out by See Ticket GmbH (See Ticket GTC) (hereinafter referred to as the ticket seller). When purchasing tickets, the general terms and conditions of the ticket seller also apply.
The house rules for the event venue also apply.
The applicability of these GTC is established with the purchase and possession of a ticket to an event of the organiser; the ticket purchaser thereby accepts the applicability of these GTC.
1. Scope of the General Terms and Conditions —
The General Terms and Conditions (hereinafter "GTC") shall apply between the purchaser of a ticket and the organiser or the visitor and the organiser. By purchasing a ticket, the ticket purchaser and the visitor (hereinafter "Customer") conclude an event contract with the Organiser.
Every customer and visitor recognises the rights and obligations arising from these GTC when purchasing a ticket or entering the event site.
The event takes place on a designated event site at the Hockenheimring (City of Hockenheim). The event site comprises the actual event site, the camping area and the car parks.
2. Conclusion of contract —
a. A mere ticket enquiry on the website does not contain a contractual offer, but merely an invitation to the customer to submit an offer. The offer to conclude a contract is made by the customer by entering all relevant data in the order form and transmitting it electronically to the respective advance booking office (Paylogic. Pfuelstraße 10997 Berlin).
b. Upon transmission of a confirmation of the ticket order (in accordance with a) sentence 2) and invoicing by the advance booking office, the offer is accepted and a contract is concluded with the customer.
c. The purchase of tickets is only possible for customers of legal age and full legal capacity.
d. The return of tickets is generally excluded. There is also no right of cancellation for online orders in accordance with § 312 g para. 2 sentence 1 no. 9 BGB.
e. Tickets authorise the customer or holder to attend the event stated on the ticket.
f. Tickets must be stored in a safe place after receipt and protected from damaging influences (e.g. sun, heat, moisture). Damaged, illegible tickets lose their validity, which may result in the loss of the right of admission.
3. Transfer of tickets —
a. The transfer or sale of tickets and the associated transfer of the right to visit to a third party is permitted in principle, unless
i. the third party has been banned from the premises and the customer was or should have been aware of this fact
ii. the ticket is offered at a higher price than the nominal price of the ticket
iii. it is a commercial or business resale.
iv. it is a personalised or non-transferable ticket
v. the sale is brokered by unauthorised third parties, in particular internet service providers, carried out via unauthorised third parties or processed by unauthorised third parties, in particular marketplaces and ticket resellers on the internet not authorised by the organiser (e.g. eBay).
vi. the transfer is directly or indirectly connected with advertising measures, unauthorised travel packages, bonus gifts or competitions.
b. If the Organiser establishes that the Customer has violated one or more of the provisions under a), the Organiser may block the corresponding tickets and refuse the Customer/ticket holder access to the event site without compensation or expel him/her from the site, refuse to sell tickets of any kind to the Customer in future, impose a ban from the premises and demand payment of an appropriate contractual penalty of up to a maximum of EUR 2,000.00 for each violation of 4 a). The exact amount of the contractual penalty shall be determined by the organiser in each individual case at its reasonable discretion and, in the event of a dispute, shall be reviewed for its appropriateness by the competent court. The contractual penalty shall be offset against any claims for damages by the organiser due to the breach. In such a case, the organiser reserves the right to report on the incident in an appropriate manner, also mentioning the name of the customer, in order to prevent the tickets from being used in breach of contract in the future.
c. If the ticket is lost, it will not be replaced.
4. Admission to the event site —
a. Access to the event site is only permitted with a valid, undamaged festival wristband and the corresponding validated admission ticket or a valid festival pass. The admission ticket entitles the holder to one entry to the event site and only for one person. By purchasing the ticket and/or entering the grounds, the visitor accepts the house rules. Re-entry after leaving the event grounds is expressly excluded. Tickets will be fully validated upon admission. Visitors will be given a wristband to wear. This entitles the visitor to re-enter the respective area after leaving the event grounds; the undamaged wristband and the admission ticket must be presented.
b. Upon entry to the event site, a security check will be carried out by the security staff on site. Staff are instructed to carry out a body and bag search of visitors, particularly when entering the event site. The instructions of official security staff and/or the security service deployed by the organizer must be followed at all times without restriction. Visitors agree to this.
c. The organizer reserves the right to refuse admission to the event site to individual visitors for good cause. Good cause includes in particular
i. the carrying of prohibited items (in accordance with section 6)
ii. a visitor who is obviously heavily intoxicated by alcohol or narcotics
iii. an obviously homophobic, sexist, racist or inhuman attitude on the part of the visitor
iv. a violation or deliberate circumvention of youth protection regulations by the visitor themselves or accompanying persons
d. If there is an aforementioned important reason for refusing admission, the admission ticket or festival wristband will lose its validity and the admission price will not be refunded.
e. The organizer further reserves the right to request the presentation of a current negative test for the coronavirus (SARS-CoV2), which must not be older than 24 hours, or a suitable proof of immunization (proof of complete vaccination or a cured infection with the coronavirus including any necessary follow-up vaccinations). vaccinations) and to carry out health checks, such as temperature measurements to detect an infection with the coronavirus, if this appears appropriate according to the ex ante assessment to be carried out by the organizer with regard to the health risks posed by the COVID-19 pandemic (including mutants and variants).
f. There is sufficient space in front of the outdoor stages of the event site for all event visitors. Access to the stages, VIP areas, tents and indoor stages is restricted and already limited due to official regulations. The organizer is entitled to block access to these areas in whole or in part, temporarily or permanently, if the capacity limit is reached. In addition, there is no right to re-admission when leaving these areas within the event grounds. It is therefore strongly recommended that you arrive on time. The instructions of the stewards must be followed.
g. Only adults over the age of 18 are authorized to enter. Children and young people are not permitted to enter the event site.
5. Prohibited items —
a. The organizer is entitled to carry out bag and luggage checks before allowing access to the event site. Visitors may be refused entry to the event site if they are carrying prohibited items
b. It is prohibited to carry glass bottles of any kind, other glass containers, animals, weapons of any kind (including technical weapons), flares, star throwers, pyrotechnic objects, dry ice, sparklers, sky lanterns, drones (and their remote control over the site), drums, vuvuzelas, megaphones, commercial, political or religious objects of any kind, including banners, signs, symbols or flyers, as well as dangerous objects of any kind, on the entire event site and the campsite. Furthermore, the carrying of any bags, rucksacks and suitcases, with the exception of explicitly permitted bags, food, drinks and liquids of any kind, helmets, masks, masks, chairs, seating, notebooks, tablets, computers, laser pointers, ladders, flagpoles, umbrellas, camping equipment is prohibited on the event site, selfie sticks, deodorant spray, hairspray, studded belts, inline skates, roller skates, skateboards, bicycles, baby carriages, texts, images and other materials with discriminatory, inhuman, obscene, pornographic and/or racist content or which reveal backgrounds that violate the personal rights of third parties are prohibited.
c. The organizer is also entitled to temporarily store and take possession of prohibited items.
6. Domestic authority —
a. Domiciliary rights are exercised by the organizer or its personnel (including the security services employed). The house rules and event site regulations apply on the event site. The instructions of the organizer's staff must be followed at all times. Among other things, visitors are prohibited from the following on the event site.
i. to carry prohibited items,
ii. to use physical violence against other visitors, the organizer's staff or other third parties,
iii. Throwing objects at the stage or other visitors,
iv. urinate or defecate outside the toilets,
v. to damage, paint, spray or soil structural installations, walls, objects, etc,
vi. to trade commercially, carry out advertising measures or marketing campaigns without the prior written consent of the organizer.
vii. to enter areas and rooms that are not open to general visitors or to climb on stages, light poles, electricity boxes, sanitary facilities, mobile toilets, tents, trusses or similar.
viii. Image and sound recordings in accordance with Section 8 of these GTC.
ix. Persons who remain on the fenced event site without authorization will be charged with theft of services (§ 265a StGB) and trespassing (§ 123 StGB)!
x. Use vehicles on the grounds in the vicinity of visitors.
b. The organizer or its staff may expel the visitor from the event grounds and ban him/her from the premises in the event of violations of the prohibitions set out in section 5 a).
c. If there is an important reason as mentioned above and the organizer expels the visitor from the venue, the ticket or festival wristband loses its validity. In this case, the admission price will not be refunded.
d. The event site is under video surveillance for security reasons.
e. Image and video recordings will be made throughout the event, which will be used for live transmission and publication. By entering the event area, guests consent to this.
f. Racist, inhuman, sexist and homophobic behavior will not be tolerated and will lead to immediate exclusion from the event. We do not tolerate verbal or physical violence - this includes staring and catcalling (i.e. sexually assaultive shouting, talking, whistling). Symbols and signs of fascist structures and organizations are prohibited on our premises.
7. Event cancellation / Event procedure and cancellation —
a. If the event is cancelled before the start of the event, the ticket price excluding the advance booking fee and system fee shall be refunded.
b. The event will be held in all weather conditions. However, if the weather conditions give rise to fears of danger to life, limb or health for visitors, artists or staff, the event will be cancelled immediately. In this case, as well as in the event of cancellation of the event already in progress for other reasons of force majeure, in particular due to an official order or court decision, there shall be no claim for reimbursement or compensation, unless the organiser can be accused of intent or gross negligence.
c. Liability for consequential damages due to a postponement or cancellation of the event is excluded.
d. The organiser has no influence whatsoever on the design, length and content of the individual performances and therefore accepts no liability towards the visitor.
e. The ticket entitles the holder to one visit to the event site. In the event of changes to the programme, the cancellation of individual shows or performances or concerts by individual artists, including so-called headliners, the visitor therefore has no claims against the organiser as long as the deviations remain within certain limits and the overall character of the event is preserved.
f. Delays and changes to individual programme items are possible. The organiser will announce any changes immediately online on the event website or in the festival app.
8. Health impairment due to loud noise —
a. The visitor is aware that at the event, in particular
b. in front of the stages, is particularly loud and that there is a risk of possible damage to health, in particular hearing damage. The organiser shall endeavour to ensure that visitors are not harmed by the noise level by providing suitable technical equipment, limiting the volume and selecting individual venues. Irrespective of this, however, it is strongly recommended that earplugs be used, especially when standing close to the loudspeakers.
c. The location in front of or on the respective stages as well as the duration of the stay must be adapted by the visitor to the respective individual listening habits and the associated tolerability.
9. Image and audio recordings —
a. Only cell phones with a camera function are permitted on the event site. SLR cameras, cameras with zoom lenses or with a video function of any kind, as well as video cameras and audio recording devices, may not be taken onto the event site. The same applies to audio recording devices of any kind, such as tape recorders, MP3 recorders and dictation machines. Visitors may be denied access to the event site if they are not prepared to leave the unauthorized devices behind or deposit them in the lockers available for a fee. The organizer accepts no liability for any losses unless intent or gross negligence can be proven.
b. All commercial image and (video) sound recording and reproduction rights are the property of the organizer. Recording and reproduction by unauthorized third parties is not permitted.
c. The organizer is entitled to film, live stream and photograph the event and to make audio and audiovisual recordings of it. The audience may also be affected by the recordings. By entering the event site, the visitor irrevocably consents to the free use of his/her image and voice for photographs, live broadcasts, broadcasts and recordings of image and sound recordings that are legitimately made by the organizer, its agents or other third parties in connection with the event, as well as their subsequent exploitation in all current and future media (such as in particular in the form of audio and video recordings and digital distribution, e.g. via the Internet). The organizer, its contractual partners and authorized third parties are then granted the right by the visitor, unlimited in time, place and content, to record images, voice, actions and/or statements of the visitor in any form without the visitor's separate consent and to reproduce, broadcast, make publicly accessible and/or otherwise reproduce and distribute them in media of their choice for any commercial and non-commercial purposes.
10. Limitations of liability —
a. The liability of the organizer and its legal representatives or vicarious agents for damages of any kind or for the reimbursement of futile expenses caused by the organizer, its legal representatives or vicarious agents is excluded. This exclusion does not apply to damage to a primary obligation or a secondary obligation, the breach of which jeopardizes the achievement of the purpose of the contract or the fulfilment of which is essential for the proper execution of the contract and on the observance of which the customer could rely (hereinafter referred to as an essential secondary obligation); the liability of the organizer in these cases is limited to intent and gross negligence.
b. Claims due to culpable causation of damage to life, limb or health, under the Product Liability Act, due to fraudulent misrepresentation, due to a guarantee of quality assumed by the organizer or for a procurement risk assumed by the organizer remain unaffected.
c. The limitation of liability also extends to the personal liability of the organizer's legal representatives and vicarious agents.
d. The organizer is not liable for lost or damaged items. Parking in designated parking spaces or on the campsite is at the visitor's own risk.
e. Parts of the event site have uneven ground. This can lead to tripping hazards! By purchasing a ticket, the guest is aware of this risk and accepts it.
f. The organizer is not liable for damages and losses incurred by users and visitors due to burglary, theft, fire, natural events or other occurrences. The restrictions in the Glücksgefühle GTC on the organizer's liability apply accordingly to these limitations of liability. Valuables can be deposited in the luggage storage in lockers (if available). The organizer's liability for items deposited in lockers (if available) is excluded.
11. Refund of tokens —
Tokens can only be exchanged at the official token containers during the opening hours of the Glücksgefühle Festival on the festival site on 14.9/15.9/16.9. All Supreme Camping (Glamping) guests will also have the opportunity to exchange tokens on 17 September from 09:00 - 14:00. Corresponding information on the rules for exchanging tokens will be displayed on site. A refund after the event is not possible. It is not possible to use the tokens in the following year. For reasons of combating crime, only tokens with a maximum value of € 50.00 can be exchanged.
12. Parking & camping regulations GLÜCKSGEFÜHLE Festival 2024
a. The camping areas at the Hockenheimring are open for camping during various major events at the Hockenheimring for a user fee and can only be booked via the ticket store. These are provisionally set up camping areas. The operating and usage periods for the respective event must be observed.
b. By entering and/or driving onto a park and camping site, the visitor submits to these park and camping site regulations.
c. Access to the campsite is only permitted after payment of the usage fee and successful access control. The stewards will allocate a camping area on arrival. The maximum permitted pitch area per person on camping areas is 5 m², e.g. 2m x 2.50m. One pavilion measuring 3m x 3m is permitted per 4 persons. The allocated area may not be exceeded by a group of persons in total.
d. The German Road Traffic Regulations (StVO) apply throughout the event site and in the parking and camping areas. Access to the camping areas and the event site is otherwise restricted. In the event grounds, parking areas and camping areas, vehicles must always drive at walking speed. Access and exit by motor vehicles may be restricted by the police during events for reasons of road safety.
e. Only vehicles with a maximum permissible total weight of up to 3.5 tons, including vehicle trailers, may be parked in parking areas. An exception is made for motorhomes, caravans, folding trailers and car-buses, which may be parked in the separately designated motorhome camping areas for an additional fee.
f. Vehicles (e.g. Sprinters, etc.) with a temporary and/or permanently installed sleeping area are permitted in the motorhome camping areas. Pure passenger cars will be denied access to the camping areas even with a motorhome camping ticket. A refund of the motorhome camping fee is excluded in this case.
g. Overnight stays in day parking areas are prohibited. The day parking areas must be vacated by 03:00 a.m. on the day following the respective event day. Visitors who continue to park in the areas after this time will block them for use on the second day of the event or for clean-up work. They will be charged a special usage fee of €100 per car on the morning of the following day. The special use fee is payable directly on site and will be collected by the security staff deployed for this purpose.
h. The parking authorization is void if the parked vehicle is not covered by liability insurance and/or is not compulsorily unstamped and/or does not have an official license plate with a valid inspection sticker and/or the vehicle is parked with a leaking tank/engine or otherwise in a condition that is not roadworthy or in a condition that could be dangerous.
i. Illegal parking is prohibited and will be prosecuted by the authorities; vehicles may only be parked in authorized and designated parking areas or parking spaces. Vehicles parked outside of designated parking areas or parked on driveways or in emergency lanes in such a way as to obstruct passage may be towed away without prior warning. The fees incurred for this shall be borne by the person responsible.
j. During the stay on the camping site, the wristband issued must be worn clearly visible by all persons. The wristband serves as access authorization for the respective category of the temporary camping areas, i.e. persons with a regular camping ticket can visit their friends who are also camping on regular camping areas with their wristband. However, it is not possible to use a regular camping wristband to visit friends in the motorhome camping areas and vice versa.
k. There is no entitlement to the availability of a specific parking or camping area. The parking and camping areas will be opened as required and allocated to visitors by stewards according to the category ordered and according to the arrival route and filling level of the individual areas. Escape and rescue lanes must be kept clear of any structures at all times.
l. In accordance with the statutory provisions, night-time quiet must be observed daily between 10 p.m. and 6 a.m. in the camping areas to protect residents.
m. Vehicles parked in parking spaces are not guarded. Vehicles are parked at your own risk. Security staff will be deployed to instruct and check access authorizations, not to guard vehicles.
n. The organizer is not liable for damage caused by theft or damage to vehicles parked in the parking spaces.
o. Luggage may be transported into the camping area with the aid of handcarts, sack trucks or push trolleys.
p. Use of the campsite is at your own risk. There is no security. The landlord is not liable for damages of any kind (e.g. accidents, injuries, lost or damaged property) that occur during the use of the campsite. The organizer is not liable for damages and losses incurred by users and visitors due to burglary, theft, fire, natural events or other occurrences. This exclusion does not apply if the damage was caused intentionally or through gross negligence on the part of the lessor.
q. The sanitary facilities provided must be used appropriately. Urinating outside the toilets provided for this purpose is not permitted. For reasons of hygiene, waste water may only be emptied into the sinks provided for this purpose.
r. When entering a camping area, persons and their luggage will be selectively checked and searched for prohibited items.
s. The following items and activities are prohibited in the camping areas
i. lighting and maintaining open fires
ii. smoking in the forest and lighting and setting off fireworks
iii. disturbing noise (e.g. through loud music systems)
iv. Glass bottles
v. Moving around tents with trenches
vi. operating a vehicle on the campsite other than for arrival and departure
vii. Furniture, refrigerators and other items identifiable as bulky waste
viii. Building and firewood
ix. Gas cylinders outside of approved gas installations in mobile homes and caravans
x. Dry ice.
t. Permitted items include, but are not limited to
i. Tents, gazebos and accessories such as light camping furniture
ii. Personal clothing and equipment
iii. Provisions and drinks
iv. Gas cartridges for the operation of gas stoves with a maximum gas filling of 450g
v. Disposable and three-legged barbecues
u. Carrying and operating your own diesel-powered generators is not permitted on the campsite. Leak-proof batteries are permitted.
v. There are no electricity connections on the regular campsites. When purchasing a motorhome camping ticket, a shared power connection on the pitch is included. For this purpose, a limited number of power connections (distribution boxes) are available for shared use on the Hockenheim-Ring GmbH campsites. You must bring your own adapters (16A CEE blue - Euroschuko) for connection. Only extension cables or cable reels suitable for outdoor use are permitted for further sub-distribution. The maximum load must not be exceeded and only normal household quantities may be used. Devices with high nominal consumption (electric heaters, air conditioning systems, professional audio and lighting equipment) may not be connected. The charging of e-cars or e-scooters is expressly prohibited.
w. The liability of Hockenheim-Ring Gmbh for the power supply extends exclusively to the safe operation of the power generators and the connected distribution cabinets. No liability is accepted in the event of voltage fluctuations or power failures and any resulting damage of any kind. Any liability of Hockenheim-Ring GmbH ends from the socket outlet with residual current circuit breaker in the distribution cabinet. From this point onwards, the campsite users/visitors themselves are liable for damage caused by themselves or third parties due to the installation of improper distribution cables, improper use of the power supply and/or the connection or operation of unsuitable cables and/or devices.
x. Gas cooking appliances must be in perfect technical condition and comply with German DIN standards.
y. In the event of storms or similar weather conditions, barbecuing may be prohibited for safety reasons. If a fire breaks out, the security service must be informed immediately, even if the fire can be extinguished. To avoid accidents, the use of alcohol, gasoline or other flammable liquids is prohibited. Only commercially available charcoal lighters are to be used in accordance with the instructions for use. The barbecue must never be left unattended to burn or glow out. It is forbidden to pour charcoal onto the lawn to burn out.
z. Pollution of water is prohibited.
aa. Willful damage to trees and groups of trees on park and camping sites and adjacent woodland is prohibited and will be prosecuted as vandalism.
ab. Persons who remain on the enclosed camping site without authorization will be charged with theft of services (§ 265a StGB) and trespassing (§ 123 StGB).
ac. Consideration must be shown to other campsite users.
ad. At the end of the stay, the pitches must be left in an orderly condition.
ae. Dismantling, cleaning of your own campsite, waste disposal and departure must take place by Sunday, 15.09.2024, 14.00 hrs, then all parking and camping areas close.
af. Commercial operations on all camping areas are prohibited, i.e. showmen and their structures, people who run stores, offer or sell goods. This requires written permission from Hockenheim-Ring Gmbh. A normally booked overnight stay is permitted at any time. The entry of transport vehicles for commercial use is also prohibited.
ag. Failure to comply with the aforementioned provisions of these campsite regulations as well as the house rules and the general terms and conditions of Hockenheim-Ring GmbH may result in a reprimand or even a complaint. Non-compliance with the parking and camping regulations may lead to temporary or complete exclusion from the event.
ah. In addition to these parking and camping regulations, the house rules and the general terms and conditions of Hockenheim-Ring GmbH, current notices and the instructions of the security personnel on site, as well as the current information on the official homepage www.hockenheimring.de apply. Should individual points of these house rules be or become invalid, unenforceable or unenforceable in whole or in part, the validity of the remaining points shall not be affected.
