The following General Terms and Conditions apply to the use of the website and to events organised by Glücksgefühle Entertainment GE GmbH, Alter Markt 20-22, 50667 Cologne (hereinafter referred to as the Organiser) and to all resulting contractual relationships with users and customers. They apply to the purchase of tickets as well as to attendance at events organised by the Organiser.
Ticket sales for events organised by the Organiser are carried out by See Ticket GmbH (See Ticket GTC) (hereinafter referred to as the ticket seller). When purchasing tickets, the general terms and conditions of the ticket seller also apply.
The house rules for the event venue also apply.
The applicability of these GTC is established with the purchase and possession of a ticket to an event of the organiser; the ticket purchaser thereby accepts the applicability of these GTC.
1. Scope of the General Terms and Conditions —
The General Terms and Conditions (hereinafter "GTC") shall apply between the purchaser of a ticket and the organiser or the visitor and the organiser. By purchasing a ticket, the ticket purchaser and the visitor (hereinafter "Customer") conclude an event contract with the Organiser.
Every customer and visitor recognises the rights and obligations arising from these GTC when purchasing a ticket or entering the event site.
The event takes place on a designated event site at the Hockenheimring (City of Hockenheim). The event site comprises the actual event site, the camping area and the car parks.
2. Conclusion of contract —
a. A mere ticket enquiry on the website does not contain a contractual offer, but merely an invitation to the customer to submit an offer. The offer to conclude a contract is made by the customer by entering all relevant data in the order form and transmitting it electronically to the respective advance booking office (Paylogic. Pfuelstraße 10997 Berlin).
b. Upon transmission of a confirmation of the ticket order (in accordance with a) sentence 2) and invoicing by the advance booking office, the offer is accepted and a contract is concluded with the customer.
c. The purchase of tickets is only possible for customers of legal age and full legal capacity.
d. The return of tickets is generally excluded. There is also no right of cancellation for online orders in accordance with § 312 g para. 2 sentence 1 no. 9 BGB.
e. Tickets authorise the customer or holder to attend the event stated on the ticket.
f. Tickets must be stored in a safe place after receipt and protected from damaging influences (e.g. sun, heat, moisture). Damaged, illegible tickets lose their validity, which may result in the loss of the right of admission.
3. Transfer of tickets —
a. The transfer or sale of tickets and the associated transfer of the right to visit to a third party is permitted in principle, unless
i. the third party has been banned from the premises and the customer was or should have been aware of this fact
ii. the ticket is offered at a higher price than the nominal price of the ticket
iii. it is a commercial or business resale.
iv. it is a personalised or non-transferable ticket
v. the sale is brokered by unauthorised third parties, in particular internet service providers, carried out via unauthorised third parties or processed by unauthorised third parties, in particular marketplaces and ticket resellers on the internet not authorised by the organiser (e.g. eBay).
vi. the transfer is directly or indirectly connected with advertising measures, unauthorised travel packages, bonus gifts or competitions.
b. If the Organiser establishes that the Customer has violated one or more of the provisions under a), the Organiser may block the corresponding tickets and refuse the Customer/ticket holder access to the event site without compensation or expel him/her from the site, refuse to sell tickets of any kind to the Customer in future, impose a ban from the premises and demand payment of an appropriate contractual penalty of up to a maximum of EUR 2,000.00 for each violation of 4 a). The exact amount of the contractual penalty shall be determined by the organiser in each individual case at its reasonable discretion and, in the event of a dispute, shall be reviewed for its appropriateness by the competent court. The contractual penalty shall be offset against any claims for damages by the organiser due to the breach. In such a case, the organiser reserves the right to report on the incident in an appropriate manner, also mentioning the name of the customer, in order to prevent the tickets from being used in breach of contract in the future.
c. If the ticket is lost, it will not be replaced.
4. Admission to the event site —
a. Access to the event site is only possible with a valid ticket. The ticket authorises admission to the event site once and for one person only. Re-entry after leaving the event site is expressly excluded. Tickets will be fully validated upon admission. The visitor receives a wristband which is put on. This authorises the visitor to re-enter the respective area after leaving the event site; the undamaged wristband and the admission ticket must be presented.
b. Upon entry to the event site, a security check will be carried out by the security staff on site. The staff are instructed to carry out a body and bag search of visitors, particularly when entering the event site. Visitors agree to this.
c. The organiser reserves the right to refuse admission to the event site to individual visitors for good cause. Good cause includes in particular
i. the carrying of prohibited items (in accordance with section 6)
ii. a visitor who is obviously heavily intoxicated by alcohol or narcotics
iii. an obviously homophobic, sexist, racist or inhuman attitude of the visitor.
iv. a violation or deliberate circumvention of youth protection regulations by the visitor themselves or accompanying persons
d. If there is an aforementioned important reason for refusing admission, the ticket or festival wristband will lose its validity and the admission price will not be refunded.
e. The organiser further reserves the right to request a current negative test for the coronavirus (SARS-CoV-2), which must not be older than 24 hours, or suitable proof of immunisation (proof of complete vaccination or a cured infection with the coronavirus including any necessary follow-up vaccinations). vaccinations) and to carry out health checks, such as temperature measurements to detect an infection with the coronavirus, if this appears appropriate according to the ex ante assessment to be carried out by the organiser with regard to the health risks posed by the COVID-19 pandemic (including mutants and variants).
f. There is sufficient space in front of the outdoor stages of the event site for all event visitors. Access to the stages, VIP areas, tents and indoor stages is restricted and already limited due to official regulations. The organiser is entitled to block access to these areas in whole or in part, temporarily or permanently, if the capacity limit is reached. In addition, there is no right to re-admission if you leave these areas within the event site. It is therefore strongly recommended that you arrive in good time. The instructions of the stewards must be followed.
g. Only adults aged 18 and over are authorised to enter. Children and young people are not permitted to enter the event site.
5. Prohibited items —
a. The organiser is entitled to carry out bag and luggage checks before allowing access to the event site. Visitors may be refused entry to the event site if they are carrying prohibited items
b. It is prohibited to carry glass bottles of any kind, other glass containers, animals, weapons of any kind (including technical weapons), flares, pyrotechnic objects, dry ice, sparklers, sky lanterns, drones (and their remote control over the site), vuvuzelas, megaphones, commercial, political or religious objects of any kind, including banners, signs, symbols or flyers, as well as dangerous objects of any kind, on the entire event site and the campsite.
c. The organiser is also entitled to temporarily store and take possession of prohibited items.
6. Domestic authority —
a. Domiciliary rights are exercised by the organiser or its staff (including the security services employed). The house rules and event site regulations apply on the event site. The instructions of the organiser's staff must be followed at all times. Visitors are prohibited on the event site from, among other things
i. to carry prohibited items,
ii. to use physical violence against other visitors, the organiser's staff or other third parties,
iii. Throwing objects at the stage or other visitors,
iv. to urinate or defecate outside the toilets,
v. to damage, paint, spray or soil structural installations, walls, objects etc,
vi. to trade commercially, carry out advertising measures or marketing campaigns without the prior written consent of the organiser.
vii. to enter areas and rooms that are not authorised for general visitors or to climb on stages, tents, trusses or similar.
viii. To make image and sound recordings in accordance with Section 8 of these GTC.
b. The organiser or its staff may expel the visitor from the event premises and ban him/her from the premises in the event of violations of the prohibitions set out in Section 5 a).
c. If there is an important reason as mentioned above and the organiser expels the visitor from the event venue, the ticket or festival wristband loses its validity. In this case, the admission price will not be refunded.
7. Event cancellation / Event procedure and cancellation —
a. If the event is cancelled before the start of the event, the ticket price excluding the advance booking fee and system fee shall be refunded.
b. The event will be held in all weather conditions. However, if the weather conditions give rise to fears of danger to life, limb or health for visitors, artists or staff, the event will be cancelled immediately. In this case, as well as in the event of cancellation of the event already in progress for other reasons of force majeure, in particular due to an official order or court decision, there shall be no claim for reimbursement or compensation, unless the organiser can be accused of intent or gross negligence.
c. Liability for consequential damages due to a postponement or cancellation of the event is excluded.
d. The organiser has no influence whatsoever on the design, length and content of the individual performances and therefore accepts no liability towards the visitor.
e. The ticket entitles the holder to one visit to the event site. In the event of changes to the programme, the cancellation of individual shows or performances or concerts by individual artists, including so-called headliners, the visitor therefore has no claims against the organiser as long as the deviations remain within certain limits and the overall character of the event is preserved.
f. Delays and changes to individual programme items are possible. The organiser will announce any changes immediately online on the event website or in the festival app.
8. Health impairment due to loud noise —
a. The visitor is aware that at the event, in particular
b. in front of the stages, is particularly loud and that there is a risk of possible damage to health, in particular hearing damage. The organiser shall endeavour to ensure that visitors are not harmed by the noise level by providing suitable technical equipment, limiting the volume and selecting individual venues. Irrespective of this, however, it is strongly recommended that earplugs be used, especially when standing close to the loudspeakers.
c. The location in front of or on the respective stages as well as the duration of the stay must be adapted by the visitor to the respective individual listening habits and the associated tolerability.
9. Image and audio recordings —
a. Only mobile phones with a camera function are permitted on the event site. SLR cameras, cameras with zoom lenses or with a video function of any kind, as well as video cameras and audio recording devices, may not be taken onto the event site. The same applies to audio recording devices of any kind, such as tape recorders, MP3 recorders and dictation machines. Visitors may be denied access to the event site if they are not prepared to leave the unauthorised devices behind or deposit them in the lockers available for a fee. The organiser accepts no liability for any losses unless intent or gross negligence can be proven.
b. All commercial image and (video) sound recording and reproduction rights are held by the organiser. Recording and reproduction by unauthorised third parties is not permitted.
c. The organiser is entitled to film, live-stream and photograph the event and to make audio and audiovisual recordings of it. The audience may also be affected by the recordings. By entering the event site, the visitor irrevocably consents to the free use of his/her image and voice for photographs, live broadcasts, broadcasts and recordings of image and sound recordings that are legitimately made by the organiser, its agents or other third parties in connection with the event, as well as their subsequent use in all current and future media (such as in particular in the form of audio and video recordings and digital distribution, e.g. via the Internet). The Organiser, its contractual partners and authorised third parties shall be granted the right by the Visitor to record images, voice, actions and/or statements of the Visitor in any form without the Visitor's separate consent and to reproduce, broadcast, make publicly accessible and/or otherwise reproduce and distribute them in media of their choice for any commercial and non-commercial purposes.
10. Limitations of liability —
a. The liability of the organiser and its legal representatives or vicarious agents for damages of any kind or for the reimbursement of futile expenses caused by the organiser, its legal representatives or vicarious agents is excluded. This exclusion does not apply to damage to a primary obligation or a secondary obligation, the breach of which jeopardises the achievement of the purpose of the contract or the fulfilment of which makes the proper execution of the contract possible in the first place and on the observance of which the customer could rely (hereinafter essential secondary obligation); the liability of the organiser in these cases is limited to intent and gross negligence.
b. Claims due to culpable causation of damage to life, limb or health, under the Product Liability Act, due to fraudulent misrepresentation, due to a guarantee of quality assumed by the organiser or for a procurement risk assumed by the organiser remain unaffected.
c. The limitation of liability also extends to the personal liability of the organiser's legal representatives and vicarious agents.
d. The organiser is not liable for lost or damaged items. Parking in designated car parks or on the camping site is at your own risk.
e. Parts of the event site have uneven ground. This can lead to tripping hazards! By purchasing a ticket, the guest is aware of this risk and accepts it.
11. Refund of tokens —
Tokens can only be exchanged at the official token containers during the opening hours of the Glücksgefühle Festival on the festival site on 14.9/15.9/16.9. All Supreme Camping (Glamping) guests will also have the opportunity to exchange tokens on 17 September from 09:00 - 14:00. Corresponding information on the rules for exchanging tokens will be displayed on site. A refund after the event is not possible. It is not possible to use the tokens in the following year. For reasons of combating crime, only tokens with a maximum value of € 50.00 can be exchanged.